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Understand the Rules Before You Start

These terms set out how 369apk operates for accounts in Indonesia — what you agree to when you open an account, how we handle your data, and what applies where local law permits. Availability depends on your region and local legal requirements.

Account eligibility applies where local law permitsData handled under our privacy policyDANA, OVO, GoPay wallet use subject to these termsAccount access governed by these rulesPolicy updates communicated via registered contact
369apk Understand the Rules Before You Start
HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data and payment history are protected through encrypted connections on every session, whether you access 369apk via mobile browser or the app. We retain transaction records — including DANA, OVO, and GoPay entries — for the period required under our operational policy. You have the right to request a copy of your data or ask us to correct inaccurate details by contacting support directly.

Data Retention Transaction and account records are kept for the operational period defined in our policy. After that window, inactive account data is reviewed for deletion or anonymisation.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your wallet selection — for example, if you last deposited via GoPay, that stays pre-selected.
Account Security Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via account settings and contact support.
Data Request Process To request your data or ask for corrections, message our support team with your registered account email and wallet name. We aim to respond within our standard handling window.
REACH OUR TEAM

Contact Us About a Legal or Policy Query

If something in these terms is unclear, or you need to raise a concern about your account data or a wallet transaction, our support team can be reached through the channels below. For account-specific queries — such as a disputed DANA deposit or a GoPay withdrawal discrepancy — have your transaction reference ready when you make contact.

Live Chat Start a chat session directly from your account dashboard. Useful for wallet disputes involving DANA, OVO, or GoPay where you need a quick written record.
Email Support Send policy or data-handling questions to our support address. We respond in writing so you have a clear record of any resolution or policy clarification we provide.
Account Help Centre Access the help section from your account settings for self-service answers covering data requests, account suspension queries, and wallet verification steps.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and what our legal policy means for your account in Indonesia. If your question isn't covered here, reach out via live chat or email.

Availability depends entirely on local law where you are. We do not claim the platform is permitted in every region. Verify the rules that apply in your area before opening an account.

We collect your registration details and the transaction data generated when you deposit or withdraw via DANA, OVO, or GoPay. This data is held under our privacy policy and not shared with third parties.

Yes. Contact support with your registered email and wallet name. We will process your data request within our standard handling window and respond in writing.

Raise the dispute through live chat and have your wallet transaction reference ready. We cross-check against your 369apk account history and respond with a written outcome.

Session cookies keep you logged in; preference cookies remember your last wallet selection, like GoPay. You can manage cookie settings in your browser, but disabling session cookies may affect login.

We notify you via your registered contact details when terms change. Continuing to use the account after the update date means you accept the revised terms as they apply to your region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.